LilyLocks Support
Questions,
Support &
Team Help
Find answers, contact support, request team help, or ask about custom color matching.
Shopping & Products
Team Orders
Shipping & Support
Still Need
Help?
Reach out for team orders, color matching, product support, or general LilyLocks questions.
Email Support
sales@lilylocks.com
Team Orders
Team Ordering available for gyms, schools, and coaches.
Fast Responses
We aim to respond within 1–2 business days.
Send A Message
Fill out the form below and our team will get back to you.
Wholesale Information
Wholesale Policies
We want every coach, gym owner, and team coordinator to know exactly what to expect before placing a Team Order. Our production process is built around consistency, communication, and delivering competition-ready products your athletes can rely on.
Minimum Order
Team Orders are designed for schools, gyms, and organizations. Minimum quantities may apply depending on the product and customization requested.
Production Timeline
Production time varies based on order size and customization. We recommend placing team orders as early as possible before competitions or the start of the season.
Color Matching
We offer multiple standard shades and custom color matching for qualifying team orders. Color approval may be required before production begins.
Quality Inspection
Every LilyLocks ponytail is individually inspected before shipment to ensure consistent color, construction, and overall quality across your team's order.
Returns & Cancellations
Because wholesale ponytails are custom produced, team orders are generally non-refundable once production has begun. Please review your order carefully before approval.
Shipping
Shipping timelines depend on production schedules and destination. Tracking information will be provided once your order ships.
Need Something Custom?
Looking for custom team colors, special quantities, branded bows, or a unique production schedule? We'd love to work with you. Contact us before ordering and we'll help create the best solution for your program.
Built For The
Spotlight
Premium cheer ponytails and team accessories designed for confidence, movement, and performance.
Shop LilyLocks Ponytails & Bows